Shipping & Returns
Shipping Info 🛫
We work with trusted partners to bring our plushies from their little factories to your doorstep - whether you live in a sleepy village or a busy city flat.
Estimated delivery time:
📦 7-12 business days on average (depending on your location)
Sometimes plushies arrive sooner - some of our UK customers have received theirs in under a week (we see you, speed demons 🚀). Other times, they take a little longer to waddle their way across the globe. But rest assured: they're on the move and worth the wait.
Where do you ship from?
We ship directly from our overseas suppliers to keep prices low and squish levels high. This helps us avoid overstock waste - and gives every plush a chance to be adopted.
Tracking Your Plush 📍
Once your order is processed, you’ll receive a tracking link via email (typically within 2–4 business days). From there, you can follow your plush’s journey as it makes its way to you.
Still waiting? Questions? Just reach out to us at [your support email] and we’ll check on them like the responsible plush parents we are.
Returns & Refunds 🔁
We want you to love your new plush as much as they love you.
If your item arrives damaged or doesn’t look quite right, email us at [your support email] within 7 days of delivery. Be sure to include:
- Your order number
- A photo of the issue
- The plush’s name (optional but encouraged)
We’ll either send a replacement or issue a refund — whichever works best for you.
Because each plush is made and shipped to order, we don’t accept returns for change of mind, but we’ll always work with you if something’s genuinely wrong. Promise.
Final Notes from the Plush Team 🐾
Our plushies may travel a long way, but we think that just adds to their story. Think of it as a little adventure before their forever home.
Thanks for being patient with our slightly nomadic weirdos - they can’t wait to meet you.